FAQ

Got a question? We’re all ears (and cookies)!  Drop us an email at snackyums@thecookiedepartment.com or give our Cookie Customer Care team a call at 646-568-5657. We’re here Monday through Friday, 9am - 5pm PST, ready to talk all things cookies!

As allergy-dodging daredevils, Snack Yums™ say "buh-bye" to the 6 top allergens; peanuts, tree nuts, eggs, dairy, crustaceans, and fish.

Snack Yums™ are 100% free of cows, chickens, salmon, pigs, goats and any other animal or animal-derived ingredients. Just a heads up though, Snack Yums aren't Vegan certified.

No nuts here!

Snack Yums™ rock the OU-D certification from the Orthodox Union. Why the "D" when we keep our recipes dairy-free? In it's other job, our equipment sometimes hob nobs with butter.

You'll find the Best By date on the super snazzy package. If you can resist the temptation to devour them all in one go, lock down the bag with your favorite chipclip or rubber to guard your fortress of freshness.

To make your Snack Yums™ even sweeter, we'll eat the shipping costs for every order - so yes, free shipping!

Our parcel packing pixies will get your order all ready for its trip within a day or two of your order. The voyage from us to you should be 3-4 days, but sometimes traffic, weather or planes, trains and automobiles in need of a nap add an extra day or two. If you haven't received your Snack Yums within 7 days of ordering, shoot us an email at snackyums@thecookiedepartment.com with your order number.

Oh, we'd love to perform a magic trick and split your package into multiple destinations, but alas, our postal service isn't quite Hogwarts Express! However. Feel free to unleash your inner shopping spree champion and place as many orders as you desire.

Oh no, it sounds like your cookies took a detour! Don't worry, though. If your cookies arrive looking like they've had an unacceptably rough day or if you find yourself staring at a surprise flavor you didn't order (although who knows, it might be the start of a delicious new adventure), just reach out to us at snackyums@thecookiedepartment.com and we will make sure you get the cookies you really wanted. Because life’s too short for cookie mix-ups!

No. We can't put the cookies back in the oven, but we'll happily bake you some new ones if we made a mistake on your order.

We do not ship to PO Boxes, so please use a valid street address.

Not yet, but the US born Snack Yums™ have no passport for international travel, but if you find yourself in Europe you may find our cousins on store shelves.

Well, if our Snack Yums™ team has already fired up the snack assembly line and sent your goodies off on a whirlwind adventure through the shipping world, then unfortunately we will not be able to make any changes, just the consolation prize of enjoying your Snack Yums™ and satisfying those snack cravings!

While our delectable Snack Yums™ have yet to grace the aisles of your local grocery store, fear not, dear snack seeker! Keep your eyes peeled and your taste buds primed because soon, we expect that your local store will be bursting with Snack Yums™ goodness.

Sweet deals on Snack Yums™ may pop into your inbox out of nowhere, just like that slightly annoying but greatly appreciated neighbor that randomly drops by with cookies.

We understand the insatiable craving for Snack Yums™ that can only be satisfied by a mountainous pile of them. So, whether you're planning the ultimate Snack Yums™ party or aiming to build a Snack Yums™ fortress in your pantry, just shoot us an email at snackyums@thecookiedepartment.com and our team of snack architects will be thrilled to answer your questions.

Right here in the good ol' US of A!

Absolutely! Subscribing to our Snack Yums™ is like joining an exclusive club where the snacks flow like waterfalls and the discounts rain down like confetti at a parade!

Absolutely! Think of your Snack Yums™ subscription as your snack genie granting your every wish. Want to add more snacks to your next delivery? Consider it done! Need a snackcation? Just hit pause and take a break from the snackiverse. And if you ever feel like it's time to part ways (though we'll miss you dearly), canceling is as easy as saying 'so long, snacks!' We're all about flexibility, because life's too short to snack on anything less than what you truly desire!

Ah, the rhythm of snack time is entirely in your hands. Whether you're in the mood for a weekly snack fest, or even a monthly snack-athon, simply pick the frequency that tickles your taste buds and voilà! Your Snack Yums™ will arrive on cue.

Each 1oz serving is a jaw chomping 30 Snack Yums™!